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CQC warns Victoria Cottage Residential Home it needs to do more to protect the safety and welfare of people

15 February 2013
Victoria Cottage Residential Home
Sun Care Homes Limited
  • Media,
  • Care homes without nursing

15 February 2013

The Care Quality Commission has issued a formal warning to Sun Care Homes Limited saying they must make improvements to standards of care at Victoria Cottage Residential Home or face further action.

The warning follows an unannounced visit by inspectors to the care home in Station Road, Lowdham, Nottingham, on 7 January, as part of a planned review of compliance.

Following the visit, inspectors found the owners of Victoria Cottage Residential Home needed to make improvements in relation to the care and welfare of service users.

  • Records that logged how often residents who were at risk of pressure ulcers were being repositioned in bed were not being completed consistently or accurately.
  • Care plans were not being updated to reflect the changing needs of residents.
  • No care plan had been implemented for a resident who was at risk of falls.
  • No records had been completed to inform staff when district nurses had visited and what they had advised.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Victoria Cottage Residential Home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service.

Victoria Cottage Residential Home provides accommodation and personal care for up to 18 people.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: Sun Care Homes Limited, 11 Iona Road, Syston, Leicester, Leicestershire, LE7 1QP, owner of Victoria Cottage Residential Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.