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CQC warns United Response that they must make improvements

25 July 2014
  • Media,
  • Care homes with nursing

When the Care Quality Commission visited United Response - 4 Burnham Avenue unannounced on 09 June 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to United Response telling them that they must improve in the following area by 01 July 2014.

  • Regulation 20, (Outcome 21): Records

The service was failing to ensure that appropriate records were kept.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in April 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.