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CQC warns TLC Care Services that it is failing to protect the safety and welfare of people

20 December 2012
London East
Triangle Community Services Limited
  • Media,
  • Care in your home and supported living

20 December 2012

Urgent improvements required at home care agency based in Hackney, east London.

The Care Quality Commission (CQC) has issued a formal warning to TLC Care Services that it must make urgent improvements at a home care agency based in Hackney, east London.

A warning notice has been issued following an unannounced inspection of TLC Care Services – London East, in East Road, in October.

CQC found that the agency was failing to adequately assess the quality of the service that it was providing. Despite it having been highlighted at a previous inspection earlier in the year, a regular system was still not in place to seek the views of people using the agency’s services. This led to a risk that individual care needs would not be met.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Where care is being delivered in people’s own homes, agencies must make sure that they check regularly that it is being delivered to a good standard and in a way that meets people’s individual needs.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the agency is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use its services.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that TLC Care Services is in breach of:

  • Regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.