You are here

CQC warns Timperley Care Home it needs to do more to protect the safety and welfare of people

15 June 2012
Timperley Care Home
Hestia Healthcare Properties Limited
  • Media,
  • Care homes with nursing

15 June 2012

Regulator demands improvement by Cheshire care home owner.

The Care Quality Commission has issued a formal warning to the owners of Timperley Care Home,stating that they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home on Mainwood Road, Altrincham in Cheshire, on 24 April 2012, to check that improvements required by a previous inspection had been made.

During their latest visit, CQC found the owners of the home, Hestia Healthcare Properties Ltd t/a Broomwood Care Centre, were still failing to meet national standards required for the recording, handling, storage, and safe administration of medication.

A review of residents’ medication records revealed that medicines were not consistently administered with due regard to the published good practice guidance, or in line with the Homes medicines policy.

On the day of inspection staff administering morning medicines failed to complete residents’ individual medication administration records (MARs) at the time that medication was taken. These records were completed retrospectively, increasing the risk of error.

Individual care plans did not always includesufficient guidance for staff when administering medicines prescribed to be given “when required”, and inspectors were concerned that the appropriate assessments had not been completed for one resident who received medication covertly

In addition, medication stocks were not always being replenished in time to ensure a continued supply was available.

Ann Ford, CQC Head of Compliance in the North West, said:

"The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant. 

“This warning sends a clear and public message that Hestia Healthcare Properties Ltdneeds to address these issues or face further consequences.

“Our inspectors will return to Timperley Care Home in the near future and if we find that the required progress has not been made we won’t hesitate to use our legal powers to protect the people who use this service."

Timperley Care Home provides accommodation and care for up to 50 people.


The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to Hestia Healthcare Properties Ltd t/a Broomwood Care Centre requiring that action is taken to meet:  

  • Regulation 13, Health and Social Care Act (Regulated Activities) Regulations 2010, (Outcome 9), management of medicines.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal process