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CQC warns Tenon Recovery that it is failing to protect the safety and welfare of people
5 April 2012
Regulator demands immediate improvement at Eastwood House, Doncaster Road, Rotherham, South Yorkshire
The Care Quality Commission has issued a formal warning to Tenon Recovery that it must make urgent improvement to standards of care or face further action.
The warning follows an unannounced visit by inspectors to Eastwood House, Doncaster Road, Rotherham, South Yorkshire on 19 March 2012.
CQC inspectors found that the registered provider, Nightingale Premier Care Homes Ltd, currently in administration – their affairs being managed by Tenon Recovery, an insolvency agency, (see Notes to Editors), was not ensuring that service users are protected against the risks of unsafe or inappropriate care and treatment arising from a lack of proper information about them by means of the maintenance of:
- Accurate records in respect of each service user which should include appropriate information and documents in relation to the care and treatment provided to each service user.
Inspectors looked at files belonging to ten people who were using the service on the day of the inspection, and found that records in eight of the files had not been reviewed or were incomplete, and some contained contradictory information.
In the file of one service user, it was stated: “takes care of her own finances”. However, the file also contained a care plan titled “mental health” which had an undated, handwritten note added to it which stated “she no longer manages her finances”. It was not clear from these contradictory records how the person should be supported in relation to their finances.
Poor standards of recording and maintenance of appropriate information and documents puts individual service user’s needs and their welfare and safety at risk.
Amanda Sherlock, Director Operations, CQC said:
"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“This warning sends a clear and public message that the registered provider needs to address this issue as a matter of urgency or face serious consequences.
“Our inspectors will return to Eastwood House in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service."
“We will continue to monitor this care home. If there was evidence that people were at risk, we would take immediate action."
For media enquires, please contact the CQC regional communications team; David Fryer on 07901 514220 or Kirstin Hannaford 0191 233 3629 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
The registered provider is Nightingale Premier Care Homes Ltd. However they are in administration and have been since CQC registered them. It is Nightingale Premier Care Homes Ltd c/o Tenon Recovery on whom we have served the warning notice.
CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.
CQC has issued a warning notice toTenon Recoveryrequiring action to meet:
Regulation 20 Health and Social Care Act (Regulated Activities) Regulations 2010
20 - (1) The registered person must ensure that service users are protected against the risks of unsafe or inappropriate care and treatment arising from a lack of proper information about them by means of the maintenance of—
(a) an accurate record in respect of each service user which shall include appropriate information and documents in relation to the care and treatment provided to each service user;
A deadline of 10th April has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.