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CQC warns Taylor Gordon and Company t/a Plan Care that it is failing to protect the safety and welfare of people
22 November 2011
The Care Quality Commission has issued a formal warning to Taylor Gordon and Company t/a Plan Care that it must make urgent improvements to standards of care provided by a domiciliary care agency providing services to people living in the London Borough of Barnet.
The warning notice follows an unannounced visit by inspectors to Plan Care Wood Green in September. The inspection followed another in April this year which identified major concerns around the assessment and monitoring of the services provided.
Inspectors found that the agency had failed to respond to CQC concerns in the following ways:
- The level of late and missed calls was still not being monitored.
- Quality monitoring visits to regularly assess and monitor the quality of services provided were still not taking place.
- The views of people using the service were not regularly being sought.
Colin Hough, Regional Director of CQC in London, said:
"The law says that these are the standards of quality and safety in care that people using services should be able to expect. Providers have a duty to ensure they are compliant with these standards at all times.
“The issuing of a warning notice sends a clear and public message that Taylor Gordon and Company Limited t/a Plan Care needs to address its failings as a matter of urgency or face serious consequences.
“Our inspectors will be returning to Plan Care Wood Green in the near future and if we find that the agency is not making the required progress we will not hesitate to use our legal powers to protect the people who use it."
For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.
Notes to editors
The warning notices find that Taylor Gordon and Company Limited t/a Plan Care is in breach of:
- Regulation 10(1)(a)(b),(2)(b)(iii)(v), (2)(c)(i) and (2)(e) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision
CQC has issued a Warning Notice which requires the provider to take action to meet the regulatory requirements by 30 November 2011. If this is not achieved, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.