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CQC warns Tamaris Care Properties Limited that it is failing to protect the safety and welfare of people

4 April 2012
The Meadows Care Home
Tamaris Care Properties Limited
  • Care homes without nursing

4 April 2012

The Care Quality Commission has issued a formal warning to Tamaris Care Properties Limited stating that it must make urgent improvements to standards of care at its North East care home or face further action.

The warning follows an unannounced visit by inspectors to The Meadows Care Home, New Road, Boldon Collieryon 7 March 2012 to follow up a previous review of compliance.

The Meadows provides accommodation and personal care for up to 69 people, some of whom may have dementia care needs.

On latest inspection CQC found that the registered providers, Tamaris Care Properties Ltd, were still failing to protect people in the recording, handling, administration and use of medicines.

Medicines administered to people living in the home were not always being recorded correctly and it was not clear if some people were receiving their medication as required.

When individual residents’ medication administration records were compared with the quantities of medicines received and remaining in stock at the home, inspectors found discrepancies in medication counts.

Records indicated that some people living at the home had not received their medication as prescribed because they had been asleep and no arrangements had been made to offer the medicines at an alternative time.

Inspectors were concerned that insufficient guidance was available for staff when administering medications to be given mixed with food or drink, and also observed that medication stocks were not always being replenished in time to ensure a continued supply was available.

Amanda Sherlock, CQC Head of Operations, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Tamaris Care Properties Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to The Meadows in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice to Tamaris Care Properties Ltd requiring action to meet:

  • Regulation 13 Health and Social Care Act (Regulated Activities) Regulations 2010, Management of medicines

A deadline of 23 April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.