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CQC warns The Sycamores Nursing Home it needs to do more to protect the safety and welfare of people

20 August 2012
The Sycamores Nursing Home
Lakewood Limited
  • Media,
  • Care homes with nursing

20 August 2012

Regulator demands improvement by Wolverhampton nursing home.

The Care Quality Commission has issued a formal warning to Lakewood Ltd saying they must make improvements to standards of care at The Sycamores Nursing Home or face further action.  

The warning follows an unannounced visit by inspectors to the nursing home in Johnson Street, Wolverhampton, West Midlands, on 20 June, as part of a planned review of compliance.

Following the visit, inspectors found The Sycamores Nursing Home needed to make improvements in relation to the management of medicines.

  • Inspectors noted an insulin vial that had been opened in April was still in use. The manufacturer’s guidance stated this should be discarded after six weeks once opened.
  • Medication records were not being filled in regularly and contained gaps and omissions.
  • They were discrepancies between the amount of medication present at the service and the amount recorded.
  • No staff guidance was in place to show how to administer medicines to residents who couldn’t swallow and used Percutaneous Endoscopic Gastrostomy (PEG) tubes.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“This warning sends a clear message that The Sycamores Nursing Home needs to address this issue or face further consequences.   

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."   

The Sycamores Nursing Home provides accommodation for up to 84 people who require nursing and personal care.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Lakewood Ltd, 435 St Mary's Lane, Upminster, Essex, RM14 3NU, requiring that action is taken to meet:   

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.        

The deadline for improvement is 21 August 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.