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CQC warns Surrey County Council that it is failing to protect the safety and welfare of people at a Farnham care home

5 December 2012
Cobgates Resource Centre
SCC Adult Social Care
  • Media,
  • Care homes without nursing

5 December 2012

Urgent improvements required at Cobgates Resource Centre, Farnham.

The Care Quality Commission (CQC) has issued a formal warning to Surrey County Council that it must make urgent improvements at a care home in Farnham, Surrey.

A warning notice has been issued following an unannounced inspection of Cobgates Resource Centre, in Falkner Road, in October.

CQC found that adequate care records were not always being maintained for people living in the home. Information was sometimes missing altogether or contradictory. Plans were not always reviewed frequently enough (or according to the policy of the home) to ensure that people’s changing needs were met.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Where care records are seriously inadequate, this puts people at serious risk of harm. The issues identified at this home are in need of immediate attention.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that SCC Adult Social Care is in breach of:

  • Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.