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CQC warns Sunshine Care Homes Limited that Majestic Care Home is failing to protect the safety and welfare of people

15 November 2011
Majestic Care Home
Sunshine Care Homes Limited
  • Media,
  • Care homes without nursing

15 November 2011

The Care Quality Commission (CQC) has issued a formal warning to Sunshine Care Homes Limited, the registered provider of Majestic Care Home, to make urgent improvements to standards of care or face further action.

The warnings follow an unannounced visit by CQC inspectors on 21 July at Majestic Care Home, 192 Queens Promenade, Bispham, Blackpool. Sunshine Care Homes Limited is the owner and registered provider of services at the home.

The CQC undertook a pharmacy inspection as part of an unannounced inspection owing to safeguarding concerns about the home’s medicines procedures.

Inspectors found that Sunshine Care Homes Limited was failing to meet the essential standards of quality and safety. There were insufficient arrangements at the home to ensure that service users had their medicines at the times required and that they were given in a safe way.

A subsequent follow-up inspection to the home on 29 September found that the provider had failed to improve safe medication practice. Inspectors also found concerns around the handling of infection control procedures and the home’s physical environment, which was dated and identified as needing improvement.

Sue McMillan, regional director of CQC in the North West region, said:

"The care being provided at this care home is nowhere near good enough. The law says that these are the standards that everyone should be able to expect. Registered providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Sunshine Care Homes Limited needs to address these issues as a matter of urgency or face serious consequences.

“Clearly there are systemic problems at the home. Elderly and frail residents require medicines to be given in a timely and appropriate manner. It’s vital that people are given the right medications at the right time and in the right doses. This is not what our inspectors found during their visit.

“We will continue to monitor the situation at the home.

“At all times the CQC’s focus has been – and will remain – on the quality of care delivered to residents. Should the CQC be required to take further enforcement action we will not hesitate to do so.”


For further information please contact James Hedges on 0207 488 0868 or the CQC press office on 0207 448 9401 or out-of-hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notice finds that Sunshine Care Homes Limited, the Registered Provider, is in breach of Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) 2010 (the Regulated Activities Regulations 2010).

Regulation 13 (Management of medicines) states:

The registered person must protect service users against the risks associated with the unsafe use and management of medicines, by means of the making of appropriate arrangements for the obtaining, recording, handling, using, safe keeping, dispensing, safe administration and disposal of medicines used for the purposes of the regulated activity.

A deadline of 11 November 2011 had been given for improvement. If this deadline was not met, the CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that the CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes. 

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.