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CQC warns Stanwell Rest Home that it failing to protect the safety and welfare of people

19 September 2011
Stanwell Rest Home
Stanwell Rest Home Limited
  • Care homes without nursing

19 September 2011

Regulator demands immediate improvement.

The Care Quality Commission (CQC) has issued a formal warning to Stanwell Rest Home Limited in Southampton that it must make urgent improvements to the standards of care or face further enforcement action.

Stanwell Rest Home provides personal care and accommodation for up to 34 people.

Inspectors found that the provider was failing to ensure that all parts of the premises were kept clean and maintained in good physical repair and condition. The provider also failed to ensure that there were effective arrangements for the appropriate cleaning and decontamination of equipment. People were not protected from acquiring a healthcare-associated infection.

Inspectors noted a strong smell of urine in some rooms and found stained and wet mattresses. Inspectors checked records which stated that a mattress check was undertaken on 12 August and a month earlier, although there was nothing recorded about what was looked at, if any issues had been identified and any actions taken.

The warning notice issued by CQC requires Stanwell Rest Home to plan and deliver care to meet individual needs by 21 September 2011. A failure to do this may result in further action being taken to secure compliance.

Roxy Boyce, Regional Director of CQC in the South East, said: “All services must meet essential standards of care and we will take action where services are failing people. This warning notice sends a clear and public message that Stanwell Rest Home needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Stanwell Rest Home shortly and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers on behalf of the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Stanwell Rest Home is in breach of Regulation 12(1)(2) 9, Health and Social Care Act (Regulated Activities) Regulations 2009, Cleanliness and infection control

Stanwell Rest Home has been given until 21 September for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.