You are here

CQC warns Stanmore Residential Homes Limited that it is failing to protect the safety and welfare of people

15 November 2012
Stanmore Residential Home
Stanmore Residential Homes Limited
  • Care homes without nursing

15 November 2012

Urgent improvements required at Stanmore Residential Home, Stanmore.

The Care Quality Commission (CQC) has issued a formal warning to Stanmore Residential Homes Limited that it must make urgent improvements at a care home in Stanmore, north London.

Two warning notices have been issued following an unannounced inspection of Stanmore Residential Home, in Jersey Avenue, in September.

Inspectors found that:

  • Adequate steps were not being taken to protect people against the risk of abuse. Staff were not always able to explain their responsibilities with regard to preventing, identifying and reporting incidents which could indicate abuse. The majority of staff had not attended safeguarding training.
  • Wording used in some care plans failed to respect people’s dignity; one stated that a person’s favourite pastime was ‘always complaining’.
  • The environment in the home did not promote privacy and dignity. In twin rooms, beds were separated by a hand drawn curtain which did not go fully across the room. A member of staff was seen entering bedrooms without knocking or checking with the resident if they could enter.
  • There were no handrails downstairs to allow people with poor mobility to move around the home, restricting their independence.
  • None of the care plans inspectors looked at evidenced that people had been involved in developing theirs. There was no record that people were sharing twin rooms or that they had agreed to this. Activities had not been designed to meet individual needs.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“People are entitled to be treated with dignity by those caring for them, and to have their privacy respected. It is disappointing to note that this home was sometimes failing to get even the most basic elements of that right.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”

This inspection took place as part of a national programme looking at dignity and nutrition for older people living in care homes. A full report on the national inspection programme will be published in due course.


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Stanmore Residential Homes Limited is in breach of:

  • Regulation 11 (1)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 7) Safeguarding people from abuse.
  • Regulation 17(1)(a)(b)(2)(a)(f)(g) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 1) Respecting and involving people.

If the required improvements are not made by 31 October 2012 (Regulation 17) and 14 November 2012 (Regulation 11), CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.