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CQC warns St Neots independent hospital it is failing to meet the needs of people in its care

19 December 2011
The Priory Hospital St Neots
Priory Rehabilitation Services Limited
  • Media,
  • Long-term conditions services,
  • Mental health hospital services,
  • Rehabilitation (from illness or injury)

19 December 2011

The Care Quality Commission has issued a formal warning to Priory Rehabilitation Service Ltd saying it must make improvements to standards of care at The Priory Grange St Neots or face further action.

The warning follows an unannounced visit by inspectors to the care home on Howitts Lane, St Neots, Cambridgeshire on 19 October 2011 to follow up concerns which CQC had said needed be addressed at the time of a previous inspectionin June.

Inspectors found the Priory Rehabilitation Service Ltd needed to make improvements in relation to safeguarding people from abuse, notification of incidents and the care and welfare of users.

  • The service is failing in its duty to plan and deliver the care to meet people’s needs.
  • The service is still failing to make suitable arrangements to identify the possibility of abuse and to prevent similar instances occurring in the future. They were also failing to respond appropriately to any allegations of abuse.
  • Inspectors found the service had failed to report notifications of abuse or alleged abuse to the Care Quality Commission.
  • Not all of staff had awareness of what constituted abuse or what procedures should be followed if they suspected any abuse had occurred.

Frances Carey, Regional Director of CQC in the East of England, said: “The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear and public message thatPriory Rehabilitation Service Ltd needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Priory Grange St Neots is a 40 bed independent hospital which provides nursing care for people who require treatment for substance abuse and those detained under the Mental Health Act 1983.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Priory Rehabilitation Service Ltd requiring that action is taken to meet:

  • Regulation 9(1) and (2)(a) and (b)(i) and (ii) Care and Welfare of Service Users, Health and Social Care Act (Regulated Activities) Regulations 2010 (Outcome 4 Care and Welfare of People who use services.
  • Regulation 11 Safeguarding service users from abuse, Health and Social Care Act (Regulated Activities) Regulations 2010 (Outcome 7 Safeguarding people who use services from abuse).
  • Regulation 18(1) and (2)(e) Notification of other incidents, Health and Social Care Act (Registration) Regulations 2009 (Outcome 20 Notification of other incidents).

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.