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CQC warns St Mary's Convent and Nursing Home (Chiswick) that it is failing to protect the safety and welfare of people

18 July 2012
St Mary's Convent and Nursing Home
St Mary's Convent and Nursing Home (Chiswick)
  • Care homes with nursing

18 July 2012

Urgent improvements required at St Mary’s Convent and Nursing Home, Chiswick, west London.

The Care Quality Commission (CQC) has issued a formal warning to St Mary's Convent and Nursing Home (Chiswick) that it must make urgent improvements at a nursing home in west London.

A warning notice has been issued following an unannounced inspection of St Mary’s Convent and Nursing Home in May.

Inspectors found that the home was failing to make sure that everyone living at the home was protected against the risk of unsafe use or management of medicines.

Inspectors identified that medicine administration records were not always clear or complete. Records showed that in one case more tablets had been used than had been recorded; these were found in a daily dosage box, but this had not been correctly labelled. This led to a risk that the same dose could have been given twice. Records had not been kept from the previous medicines cycle, so a full audit or stock check could not be carried out.

Matthew Trainer, Deputy Director of CQC in London, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“Care homes must have the right medicines systems in place to avoid the risk of people being given the wrong dosage as we saw in this case. Appropriate arrangements were not in place at this home to protect people against that risk.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that St Mary's Convent and Nursing Home (Chiswick) is in breach of:

  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

CQC issued a warning notice requiring the provider to take action to meet the regulatory requirements by 13 July 2012. CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.