You are here

CQC warns St Martins Care Limited that it is failing to protect the safety and welfare of people.

5 April 2012
Willow Green Care Home
St. Martin's Care Limited
  • Media,
  • Care homes with nursing

5 April 2012

Regulator demands immediate improvement at Willow Green Care Home, Eastbourne Road, Darlington.

The Care Quality Commission has issued a formal warning to St Martins Care Limited stating that it must make urgent improvement to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Willow Green Care Home on 14 February 2012.

Inspectors found that Willow Green Care Home was failing to ensure that people were protected against the risks associated with the unsafe use and management of medicines.

The registered person must protect service users against the risks associated with the unsafe use and management of medicines, by means of the making of appropriate arrangements for the obtaining, recording, handling, using, safe keeping, dispensing, safe administration and disposal of medicines used for the purposes of the regulated activity.

A specialist CQC Pharmacy Inspector found that some members of staff were unable to identify the exact medication they were administering. In another case, specific instructions that medication should be administered 20 minutes before food is consumed, was ignored.

Amanda Sherlock, Director Operations, CQC said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that St Martins Care Limited needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Willow Green Care Home in the near future and if we find that it is not making the required progress we won’t hesitate to use our legal powers to protect the people who use this service."

“We will continue to monitor this care home. If there was evidence that people were at risk, we would take immediate action."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued a warning notice toSt Martins Care Limitedrequiring action to meet:

Regulation 13 Health and Social Care Act (Regulated Activities) Regulations 2010, Management of medicines

A deadline of 5th April 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.