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CQC warns St Joseph's Care Home that it's failing to protect the safety and welfare of people

8 September 2011
St Joseph's Care Home
Hazelwood Care Limited
  • Care homes without nursing

8 September 2011

Regulator demands immediate improvement.

The Care Quality Commission (CQC) has issued a formal warning to St Joseph's Care Home in Harrow that it must make urgent improvement to the standards of care or face further enforcement action.

St Joseph’s Care Home, owned by Hazelwood Care Limited, provides accommodation and care for people with dementia care needs. The home can accommodate up to 19 people.

Inspectors looked at a sample of records and spoke with people and staff and found that people were not receiving support to have baths. Records were not being reviewed regularly and care plans contained little information, which meant that the current care needs of individuals may not be met. Moving and handling risk assessments were not completed to support people to be moved safely. Glasses were kept in a cupboard and it was not possible to ascertain who they belonged to.

The warning notice issued by CQC requires St Joseph's Care Home to plan and deliver care to meet individual needs by 15 September 2011. A failure to do this may result in further action being taken to secure compliance.

Colin Hough, Regional Director of CQC in London said: “All services must meet essential standards of care and we will take action where services are failing people. This warning notice sends a clear and public message that St Joseph’s needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to St Joseph’s shortly and, if we find that the provider is not making the required progress, we won’t hesitate to use our legal powers on behalf of the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that St Joseph’s Care Home is in breach of Regulation 9(1 Regulation 9, Health and Social Care Act (Regulated Activities) Regulations 2009, (Outcome 4) Care and welfare of people who use services.

St Joseph’s Care Home has been given until 15 September for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.