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CQC warns St Aubyns Nursing Home that it is failing to protect the safety and welfare of people

3 October 2012
D Tanna and K Tanna
  • Media,
  • Care homes with nursing

3 October 2012

Urgent improvements required at nursing home in Sidcup, Kent.

The Care Quality Commission (CQC) has issued a formal warning to D Tanna and K Tanna that they must make urgent improvements at a nursing home in Sidcup, Kent.

A warning notice has been issued following an inspection of St Aubyns Nursing Home, in Priestlands Park Road, in July.

Inspectors found that the dignity of people living in the home was not always being respected by care staff. People who required support to eat were segregated from those who could eat independently, and privacy was not always respected. When people were supported to eat, this was not always done in a respectful way. Inspectors observed that, when a resident spilt their food, they were told “that’s naughty” by a member of staff. The same member of staff subsequently attempted to feed someone who was very drowsy at the table despite their drowsy state.

Inspectors also found that some care staff showed a lack of respect for people in the home in their interactions with them. Staff spoke to each other, rather than to the people they were caring for, and people with communication difficulties were not offered choices during mealtimes.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“People living in care homes should be treated with respect and dignity at all times by those taking care of them. It is disappointing that this fundamental part of care was not always forthcoming at the home.

“Our inspectors will return in the near future to carry out another inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who use their services.”

This inspection took place as part of a national programme looking at dignity and nutrition for older people living in care homes. A full report on the national inspection programme will be published in the autumn.


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that D Tanna and K Tanna are in breach of:

  • Regulation 17 (1)(a) (2)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 1) Respecting and involving people.

If the required improvements are not made by 7 September 2012, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.