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CQC warns St Anne’s Community Services it needs to do more to protect the safety and welfare of people

30 July 2012
St Annes' Community Services - Thornhill Road
St Anne's Community Services
  • Media,
  • Care homes with nursing

30 July 2012

Regulator demands improvement by West Yorkshire care home.  

The Care Quality Commission has issued two formal warnings to St Anne’s Community Services stating that they must make improvements to standards of care or face further action.   

The warnings follow an unannounced visit by inspectors to the care home on Thornhill Road, Brighouse, West Yorkshire on 27 June 2012 in response to concerns raised by NHS Calderdale.

Following the visit, inspectors found that St Anne’s Community Services – Thornhill Road, needed to make improvements in relation to safeguarding people who use the services from abuse and respecting and involving service users in their care.

A review of staff training records revealed that only four of the 18 staff employed at the home had undertaken safeguarding training in the last twelve months, and this was potentially placing residents at risk of harm or abuse.

Inspectors found evidence that some safeguarding incidents had not been properly reported or investigated.

Where residents had been identified as needing support to manage their finances, there was no written documentation to indicate that this arrangement had been agreed with the residents themselves or their relatives or representatives.

Inspectors were concerned that staff had limited engagement with residents and did not always support them in making choices such as what they watched on television or in which areas of the home they spent their time and when.

Time in the wider community or taking part in leisure activities was not always supported for people living in the home, despite this being a specific requirement in their care plans.

There was little evidence to suggest people living in the home or their relatives and representatives had been involved in care planning or decision-making.


Malcolm Bower-Brown, Deputy Director of Operations for CQC in the North, said:


"The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that St Anne’s Community Services need to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress has not been made we won’t hesitate to use our legal powers to protect the people who use this service."   

St Anne’s Community Services – Thornhill Road, provides nursing and residential care for up to 7 people.  


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to St Anne’s Community Services, requiring that action is taken to meet:   


Regulation 11, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Safeguarding people who use services from abuse

Regulation 17, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 Respecting and involving service users


Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

A deadline for improvement has been set. If improvements are not made, CQC has a range of enforcement powers, which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.