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CQC warns Springwater Lodge Care Home it needs to do more to protect the safety and welfare of people

6 December 2012
Springwater Lodge Care Home
HC-One Limited
  • Media,
  • Care homes with nursing

6 December 2012

Regulator demands improvement by Nottingham care home.

The Care Quality Commission has issued a formal warning to HC One Ltd saying they must make improvements to standards of care at Springwater Lodge Care Home or face further action.

The warning follows an unannounced visit by inspectors to the care home in Smithy View, Calverton, Nottingham, Nottinghamshire, on 26 October as part of a routine review of compliance.

Following the visit, inspectors found the owners of Springwater Lodge Care Home needed to make improvements in relation to the care and welfare of service users.

  • Care plans were not being updated to reflect why some residents had been added to food and fluid charts.
  • Food and fluid charts were not being completed consistently and accurately.
  • One resident who was at risk of feeling isolated was not being included in regular social activities at the service, as instructed in their care plan.
  • A resident who was at very high risk from falling was not being protected effectively. Their care plan stated a crash mat needed to be placed in front of their chair but this was not being done.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Springwater Lodge Care Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Springwater Lodge Care Home provides nursing and personal care for up to 50 residents.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notice to: HC-One Ltd, Southgate House, Archer Street, Darlington, County Durham, DL3 6AH, owner of Springwater Lodge Care Home, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 6 December. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.