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CQC warns Southend-on-Sea care home is failing to meet the needs of people in its care

21 November 2011
Maplin House
Mr & Mrs M Y Meeajun
  • Media,
  • Care homes without nursing

16 November 2011

The Care Quality Commission (CQC) has issued a formal warning to the owners of Maplin House care home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Church Road, Shoeburyness, Southend-on-Sea, Essex, on 22 September 2011 to follow up concerns which CQC had said needed to be addressed at the time of a previous inspection.

Inspectors found the owners of Maplin House care home needed to make improvements in relation to the care and welfare of people, records and assessing and monitoring the quality of service provision.

  • Inspectors found no recorded evidence to demonstrate all those using the service had an ongoing assessment or care plan detailing their needs.
  • There was no evidence that the appropriate staff or those using the service had been involved in developing care plans.
  • There wasn’t sufficient flexibility in or evaluation of the care being delivered to meet people’s individual needs.
  • CQC inspectors found there was no effective monitoring system in place to regularly assess and monitor the quality of services provided.
  • Inspectors also found there was no effective system in place to manage risks relating to the health, welfare and safety of people.
  • A new electronic care planning system had been introduced to the home but only a small number of records had been transferred on to it.
  • Staff did not have access to this system or printed versions of care plans.
  • Completed electronic care plans were found to be out of date and new assessments of needs and risks had not taken place.

Frances Carey, Regional Director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owner of Maplin House care home needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Maplin House care home provides personal care for up to 16 people.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to the owners of Maplin House, Church Road, Shoeburyness, Southend-on-Sea, Essex, requiring that action is taken to meet:

  • Regulation 9 (1)(a)(b)(i)(ii), care and welfare of service users, Regulation 10, assessing and monitoring the quality of service provision and Regulation 20 (1)(a), records, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.