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CQC warns Solar Care Group Limited that it is failing to protect the safety and welfare of people

8 January 2013
Solor Care Group Limited
  • Media,
  • Care homes with nursing

8 January 2013

Urgent improvements required at Rakelands, Rake, Hampshire.

The Care Quality Commission (CQC) has issued three formal warnings to Solar Care Group Limited that it must make urgent improvements at a nursing home in Rake, Hampshire.

Three warning notices have been issued following an unannounced inspection of Rakelands, in London Road, in December.

Among CQC’s findings:

  • Care needs were not always being assessed. This put people at risk of receiving care which did not meet their needs. Care was not always being planned and delivered in a way which ensured people’s safety and welfare.
  • Inspectors observed that the home was very cold during their visit. Staff told inspectors that the heating was not working. People sitting in the lounge had not been provided with blankets or extra clothing, and while standalone heaters had been provided, these had not been switched on.
  • Effective systems were not in place to assess and monitor the quality of the care being provided.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Solar Care Group Limited is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision
  • Regulation 15 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 10) Safety and suitability of premises

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.