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CQC warns Soham Lodge it needs to do more to protect the safety and welfare of people

11 January 2013
  • Media,
  • Care homes with nursing

11 January 2013

Regulator demands improvement by Ely care home.

The Care Quality Commission has issued formal warnings to DCSL Limited saying they must make improvements to standards of care at Soham Lodge or face further action.

The warnings follow unannounced visits by inspectors to the care home in Qua Fen Common, Soham, Ely, on 26 and 28 November, as part of a planned review of compliance.

Following the visits, inspectors found the owners of Soham Lodge needed to make improvements in relation to the care and welfare of people who use services and management of medicines.

  • Care plans were not being updated to reflect the changing needs of residents.
  • Inspectors noted several discrepancies between what care plans instructed and what care staff did in practice.
  • The care record for a resident who suffered from pressure sores stated they needed repositioning in bed every two hours but this was not always carried out.
  • No instructions were available to explain how staff were to care for and manage a resident who had type 2 diabetes.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“These warnings send a clear message that Soham Lodge needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Soham Lodge provides accommodation for up to 26 people who require personal or nursing care.

For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued the warning notices to: DCSL Limited, Qua Fen Common, Soham, Ely, Cambridgeshire, CB7 5DF, owner of Soham Lodge, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, and Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.  

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.