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CQC warns slimming clinic it is failing to meet the needs of people in its care

13 December 2011
The Diet Centre
Joanna Hudson
  • Media,
  • Private doctors

13 December 2011

Regulator demands immediate improvement by Cambridgeshire diet centre.

The Care Quality Commission (CQC) has issued a formal warning to the owners of The Diet Centre saying they must make urgent improvements to standards of care or face further action.    

The warning follows an unannounced visit by inspectors to the diet centre in New Street, St Neots, Cambridgeshire, on 29 November 2011 to follow up concerns which had come to light about the service.  

Inspectors found the owners of The Diet Centre needed to make improvements in relation to the management of medicines.

  • Inspectors found that there was no adequate system or process in place to ensure medicines used were recorded appropriately.
  • Staff failed to record the name of medication given to people in their care. The only recorded information was the dose of the medicine supplied.
  • Inspectors observed that medicines were supplied to patients without a medical practitioner present. By law, these drugs can only be prescribed and dispensed by a medical practitioner.
  • Medicines were stored in unlocked drawers in consulting rooms.

Frances Carey, Regional Director of CQC in the East of England, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owners of The Diet Centre need to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

The Diet Centre provides services in slimming clinics and specialises in dealing with younger adults. It is open one day a week for patient consultations.


For further information please contact Helen Gildersleeve, Regional Communications Officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued the warning notice to the owner of The Diet Centre, Trillium House, 32 New Street, St Neots, Cambridgeshire requiring that action is taken to meet:  

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.