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CQC warns Sleaford care home it is failing to meet the needs of people in its care

8 June 2012
Roxholm Hall Care Centre
St Philips Care Limited
  • Media,
  • Care homes without nursing

8 June 2012

Regulator demands improvement by Lincolnshire care home owner.

The Care Quality Commission has issued a formal warning to the owners of Roxholm Hall Care Centre saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the care home in Roxholm, Sleaford, Lincolnshire, on 30 April.

Inspectors found the owner of Roxholm Hall Care Centre, Guardian Care Homes (UK) Limited, needed to make improvements in relation to staffing, supporting staff and assessing and monitoring the quality of service provision.

  • Insufficient staff were on duty during the visit by CQC and inspectors saw examples of people not receiving the help and care they needed due to staff being unavailable.
  • Lincolnshire County Council informed CQC of an incident whereby an ambulance crew had to bang on the door to the home and waited for around ten minutes before staff were available to let them in.
  • Inspectors asked to see records relating to staff inductions, supervision and training but these were found to be incomplete and not up to date.
  • CQC found there were a lack of effective quality and monitoring systems in place at the home. The staff handover book was not completed regularly and when it was it was not done correctly and the system for monitoring people through the night was not being completed.
  • No records were made relating to staff inductions and some staff told inspectors that they did not feel their induction had prepared them for work in the home.
  • Records relating to staff supervision and appraisal were also unavailable.
  • Some staff reported not having had relevant training, such as that relating to safeguarding adults.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“CQC issued warnings to Guardian Care Homes (UK) Limited in relation to these matters last October and when our inspectors returned November 2011 the home was compliant in these areas. It is therefore disappointing to see that our latest inspection again found the service was not compliant with the same regulations.

“This warning therefore sends a clear and public message that the owner of Roxholm Hall Care Centre needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Roxholm Hall Care Centre provides residential care for people who require nursing or personal care.


For further information please contact Louise Grifferty, regional communications manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.  

CQC has issued the warning notice to Guardian Care Homes (UK) Limited, owner of Roxholm Hall Care Centre, Roxholm, Sleaford, Lincolnshire, requiring that action is taken to meet:

  • Regulation 10, assessing and monitoring the quality of service provision, Regulation 22, staffing and Regulation 23, supporting workers, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 11 June 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.