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CQC warns Sleaford care home it is failing to meet the needs of people in its care

9 November 2011
Roxholm Hall Care Centre
St Philips Care Limited
  • Media,
  • Care homes without nursing

9 November 2011

Regulator demands improvement by Lincolnshire care home owner.    

The Care Quality Commission (CQC) has issued a formal warning to the owners of Roxholm Hall Care Centre saying they must make improvements to standards of care or face further action.    

The warning follows unannounced visits by inspectors to the care home in Roxholm, Sleaford, Lincolnshire, on 3 and 12 October 2011 to follow up concerns which CQC had said needed be addressed at the time of a previous inspection.  

Inspectors found the owner of Roxholm Hall Care Centre, Guardian Care Homes (UK) Limited, needed to make improvements in relation to staffing, supporting staff and assessing and monitoring the quality of service provision.

Our findings can be found below.

  • There were insufficient numbers of staff on duty to meet people’s needs, and they were working long hours and not always getting a break.
  • Cleaning was not being done as domestic staff were providing cover due to the shortage of care staff.
  • New staff were found not to have been given a proper induction.
  • Staff were not being given the support they needed through supervision and appraisals.
  • Records showing the training that staff needed and had received were not properly maintained.
  • Systems in place to monitor what service was being provided were not being properly completed.
  • The views of people who use services were not being sought, meaning the provider was not able to come to an informed view of the care being given.

Andrea Gordon, Regional Director of CQC in the East and West Midlands, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that the owner of Roxholm Hall Care Centre needs to address these issues or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Roxholm Hall Care Centre provides residential care for people who require nursing or personal care.


For further information please contact Louise Grifferty, Regional Communications Manager, on 07717 422917 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance at a later date.  

CQC has issued the warning notice to Guardian Care Homes (UK) Limited, owner of Roxholm Hall Care Centre, Roxholm, Sleaford, Lincolnshire, requiring that action is taken to meet:  

  • Regulation 10 (1)(a), 10 (1)(b) and 10(2)(e) assessing and monitoring the quality of service provision, Regulation 22 staffing and Regulation 23 supporting workers Health and Social Care Act (Regulated Activities) Regulations 2010.  

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.