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CQC warns Silverfield Care Management that they must make improvements

30 October 2013
  • Media,
  • Care homes with nursing

30 October 2013

CQC warns provider that it must make improvements

When the Care Quality Commission visited Northfield Manor unannounced on 13 September 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Silverfield Care Management telling them that they must improve in the following areas by 28 October 2013:

  • Regulation 13 (Outcome 9): Management of medicines The service was failing to protect people against the risks associated with poor medicines management.
  • Regulation 10 (Outcome 16): Assessing and monitoring the quality of service provision The service was failing to operate effective systems to monitor the quality of the services provided or to identify, assess and manage risks relating to the health, welfare and safety of people who used the service.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made.For more details of the findings from the inspection in September 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.