You are here

CQC warns Shelphen Resource Limited that they must make improvements

Published:
9 May 2014
Categories:
  • Care homes without nursing

When the Care Quality Commission visited Cottingham Hall unannounced on 18 and 19 February 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to Shelphen Resource Limited telling them that they must improve in the following areas by 6 June 2014:

Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision

The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in February 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.