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CQC warns Shaw Healthcare (Group) Limited that they must make improvements

31 January 2014
  • Media,
  • Care homes with nursing

31 January 2014

CQC warns provider that it must make improvements When the Care Quality Commission visited Redwood Care Centre unannounced on 20 and 21 November 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Shaw Healthcare (Group) Limited telling them that they must improve in the following areas by 13 August 2013:

  • Regulation 22 HSCA 2008 (Regulated Activities) Regulations 2010: Staffing The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.
  • Regulation 10 HSCA 2008 (Regulated Activities) Regulations 2010: Assessing and monitoring the quality of service provision The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in November 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.