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CQC warns Severn Heights Limited it needs to do more to protect the safety and welfare of people

26 July 2012
Ablegrange Severn Heights Limited
Ablegrange Severn Heights Limited
  • Media

26 July 2012

Regulator demands improvement by Worcester care home.

The Care Quality Commission has issued a formal warning to Ablegrange Severn Heights Limitedsaying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit to Ablegrange Severn Heights by inspectors to the nursing home in Old Hills, Callow End, Worcester, on 24 and 31 May, as part of a as part of a planned review of compliance.  

 Following the visit, inspectors found Ablegrange Severn Heights needed to make improvements in relation to the management of medicines.

  • Inspectors observed a lack of signatures and found gaps in several medicine records.
  • Staff could not offer an explanation as to why certain medications had been missed and why some were unaccounted for.
  • There were discrepancies between the amount of medicines administered and the amount left in stock at the home.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that Ablegrange Severn Heights needs to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."   

AblegrangeSevern Heightsis a care home that provides nursing care to 30 people.


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.  

CQC has issued the warning notice toAblegrange Severn Heights Limited, 54 Powys Lane, Palmers Green, London, N13 4HS, requiring that action is taken to meet:     

  • Regulation 13, management of medicines, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.     

The deadline for improvement is 30 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.