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CQC warns SES Care Homes Limited that it is failing to protect the safety and welfare of people

4 January 2012
Heronswood Residential Care Home
S.E.S Care Homes Ltd
  • Media,
  • Care homes without nursing

4 January 2012

The Care Quality Commission (CQC) has issued a formal warning to SES Care Homes Limited that it must make urgent improvements to standards of care provided at a care home in Caterham, Surrey.

Four warning notices have been issued following an unannounced inspection visit to Heronswood Residential Care Home in November last year.

Inspectors identified that people living in the home did not always receive safe and appropriate care which met their needs. Care plans did not provide adequate guidance, and staff training and supervision was not in place to ensure that care was always delivered safely and to the standard required.

Inspectors found that people living in the home were at risk of harm due to unsafe medicine management processes. People did not always receive prescribed medicines in accordance with instructions.

Inspectors also found that people living in the home were at risk of receiving inadequate nutrition and hydration. People were not supplied with a choice of healthy and balanced meals, and there were few fresh ingredients available. Concerns were identified about the weight loss some people had sustained since entering the home.

Ian Biggs, Deputy Director of CQC in the South, said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“We need to ensure that people living at Heronswood Residential Care Home are not at any immediate risk of harm, and we are working to ensure the safety of all residents. If there was evidence that people were at immediate risk, we would take immediate action.

“This warning sends a clear and public message that SES Care Homes Limited needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Heronswood Residential Care Home in the near future and if we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

The warning notices find that S E S Care Homes Limited is in breach of:

  • Regulation 9(1) (a) (b) (i) (ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010  (Outcome 9) Management of medicines
  • Regulation 14 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 5) Meeting nutritional needs
  • Regulation 23 (1) (a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting workers

CQC has issued warning notices which required the provider to take action to meet the regulatory requirements by 8 December 2011. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.