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CQC warns Servicescale Limited that they must make improvements

12 May 2014
  • Media,
  • Care in your home and supported living

When the Care Quality Commission visited ‘Personnel & Care Bank – Barnet’ unannounced on 20 March 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Servicescale Limited, telling them that they must improve in the following areas by 15 May 2014:

  • Reg 9: Failed to take proper steps to ensure that each service user is protected against the risks of receiving care that is inappropriate or unsafe, by means of the planning and delivery of care in such a way as to meet the service user’s individual needs and ensure their welfare and safety. This was because scheduled care visits did not always take place.
  • Reg 10: The operation of systems designed to enable the registered provider to regularly assess and monitor the quality of services provided, and to identify, assess and manage risks relating to the health, welfare and safety of service users and others who may be at risk, was not effective. The registered provider did not have due regard to our previous inspection report and records of the care provided to people. The registered provider’s system for identifying missed visits to people was not effective. This failed to protect people against the risks of inappropriate or unsafe care.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.