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CQC warns Self Unlimited Ltd that it is failing to protect the safety and welfare of people

10 January 2013
The Old Manse
Self Unlimited
  • Media,
  • Care homes without nursing

10 January 2013

Urgent improvements required at The Old Manse, Biggin Hill, Kent.

The Care Quality Commission (CQC) has issued three formal warnings to Self Unlimited Ltd that they must make urgent improvements at a care home in Biggin Hill, Kent.

Three warning notices have been issued following an unannounced inspection of The Old Manse, in Main Road, in December.

Among CQC’s findings:

  • Care plans did not always reflect the individual needs of people living in the home, and were not always up to date.
  • People were not always involved in or enabled to make decisions about their care.
  • Records were sometimes incomplete and were not being stored securely.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Care plans must reflect people’s needs, and must be based on the choices that an individual is supported to make. The issues identified here required immediate attention.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Self Unlimited Ltd is in breach of:

  • Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 1) Respecting and involving people
  • Regulation 20 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.