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CQC warns Saxon-Lo care service that it is failing to protect the safety and welfare of people

14 September 2011
Bath & North East Somerset
Saxon-Lo Limited
  • Media,
  • Care in your home and supported living

14 September 2011

Regulator demands immediate improvement.

The Care Quality Commission (CQC) has issued a formal warning to the Saxon-Lo domiciliary care service that it must make urgent improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the premises of Saxon-Lo Ltd, also trading as SureCare Enabling (Bath and Mendip). The company, based at Walcott Street in Bath, provides support to people in their own homes.

The inspection followed an incident in which a person, who was being assisted, was injured and needed hospital treatment.

Inspectors found that the company had not provided training to care staff in how to ensure that bathing water temperatures were safe and that care staff were working with people without having completed their training. Members of staff had also not received specialist training to work with people with mental health needs or challenging behaviour.

Ian Biggs, Regional Director of CQC in the South West, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Saxon-Lo Ltd needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return in the near future and, if we find that the company is not making the required progress, we won’t hesitate to use our legal powers to protect the people who use this service.”


For further information please contact the CQC press office on 020 7448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC will publish further details of inspectors' findings on its website at a later date.

The warning notice finds that the provider is in breach of Regulation 23, Health and Social Care Act (Regulated Activities) which states:

(1) The registered person must have suitable arrangements in place in order to ensure that persons employed for the purposes of carrying on the regulated activity are appropriately supported in relation to their responsibilities, to enable them to deliver care and treatment to service users safely and to an appropriate standard, including by:

(a) receiving appropriate training, professional development, supervision and appraisal.

If the company fails to make the required improvement, CQC has a range of enforcement powers which include restricting the services that a provider can offer or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.