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CQC warns Sanctuary Home Care Limited (Cambridge) it needs to do more to protect the safety and welfare of people

14 December 2012
Sanctuary Home Care Ltd - Cambridge
Sanctuary Home Care Limited
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  • Care in your home and supported living

14 December 2012

Regulator demands improvement by Soham domiciliary care agency.

The Care Quality Commission has issued formal warnings to Sanctuary Home Care Limited (Cambridge) saying they must make improvements to standards of care or face further action.  

The warnings follow an unannounced visit by inspectors to the domiciliary care agency in Millbrook House, Lode Close, Soham, Ely, Cambridgeshire, on 23 October, as part of a follow up inspection.

Following the visit, inspectors found the owners of Sanctuary Home Care Limited (Cambridge) needed to make improvements in relation to the care and welfare of people who use services and assessing and monitoring the quality of service provision.

Some care plans instructed staff to help with people’s personal care but there were no details explaining what was required.

Care plans were not being updated to reflect the changing needs of residents.

Risk assessments relating to the administration of medications were inaccurate in some care records.

A person who was becoming increasingly unable to look after themselves had no risk assessment or updated care plan in place.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.  

“These warnings send a clear message that Sanctuary Home Care Limited Cambridge needs to address this issue or face further consequences.   

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Sanctuary Home Care Limited (Cambridge) provides a domiciliary care service for people in their own homes.

 For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notices to: Sanctuary Home Care Ltd (Cambridge), Enterprise House, Chamber Court, Castle St, Worcester, Worcestershire, NR1 3ZQ, requiring that action is taken to meet:   

  • Regulation 9, care and welfare of people who use services, and Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities), Regulations 2010.   

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.    

The deadline for improvement is 1 January. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.