You are here

CQC warns Sanctuary Care Limited that they must make improvements

30 October 2013
  • Media,
  • Care homes without nursing

28 October 2013

CQC warns provider that it must make improvements

When the Care Quality Commission visited Redhill Court unannounced on 5 and 6 September 2013, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Redhill Court telling them that they must improve in the following areas by 28 October 2013:

  • Regulation 9 (outcome 4) Care and Welfare of people who use services People's care and welfare needs were not met by the service because the care planning was not responsive to people’s changing needs.
  • Regulation 22 (outcome 1) Staffing The number of trained staff used in the service was not enough to meet the needs of people.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in September 2013. Read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.