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CQC warns A S Care Limited that it is failing to protect the safety and welfare of people
12 January 2012
The Care Quality Commission has issued a formal warning to A S Care Limited trading as Carewatch (Leeds) stating that it must make urgent improvements to standards of care or face further action.
The warning follows a visit by inspectors to the company based at Kestrel House, Lower Brunswick Street, Leeds, on 23 November 2011in response to concerns raised by the local authority.
Inspectors reviewed a sample of care records and also spoke to people who use the service, members of staff and the registered manager.
As a result CQC found that the company was failing to meet national standards covering the care and welfare of people who use services.
Inspectors found that people were not consistently receiving the care they required at appropriate times of the day, as visits were often delayed or missed entirely.
People awaiting care were not being informed of any delay and were often unsure as to when staff might arrive to provide the assistance they required.
Records showed that staff visits did not always last for the agreed length of time increasing the risk that people’s individual needs could be missed or overlooked.
The company was also failing to effectively assess and plan for the care it was providing. Care plans were poor and lacked sufficient detail to guide staff in order to meet people’s specific needs such as daily catheter care or assistance to move involving the use of a hoist.
Jo Dent, Regional Director of CQC in the Yorkshire and Humberside region, said:
"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.
“This warning sends a clear and public message that A S Care Limited needs to address this issue as a matter of urgency or face serious consequences.
“Our inspectors will conduct a follow up review in the near future and if we find that the agency is not making the required progress we won’t hesitate to use our legal powers to protect the people using this service."
For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.
Notes to editors
CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.
CQC has issued a warning notice to A S Care Limited t/a Carewatch (Leeds) requiring action to meet:
- Regulation 9 Health and Social Care Act (Regulated Activities) Regulations 2010, Care and welfare of service users
If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.
Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.