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CQC warns Rutland care home it needs to do more to protect the safety and welfare of people

17 July 2012
Tixover House
Barchester Healthcare Homes Limited
  • Media,
  • Care homes with nursing

10 July 2012

Regulator demands improvement by owner of Tixover House care home.

The Care Quality Commission has issued a formal warning to the owner of Tixover House care home,saying they must make improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to the care home in Tixover House, Tixover Grange, Tixover, Stamford, Rutland, on 28, 29 and 30 May.

During the visit inspectors found the owners of the home needed to make improvements in relation to the care and welfare of service users, assessing and monitoring the quality of service provision and safeguarding service users from abuse.

  • Inspectors looked at care plans relating to service users and found that the provider was failing to plan and deliver care to meet people’s individual needs.
  • Some of the care plans did not give enough information about people’s personal circumstances or needs to ensure they received care that was appropriate.
  • Although the service cares for people with dementia, only two members of staff had received training in caring for people with the condition at the time of CQC’s inspection.
  • There was no evidence that the service had carried out analysis of accidents and incidents at the home to help make changes to people’s care, should this be needed.
  • The home was not monitoring whether its safeguarding policy was being applied or whether systems to address risks to people were working effectively.
  • Records showed that the home had not taken appropriate action to identify the risk of abuse or to prevent incidents before they occurred.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant

“This warning sends a clear message that the owner of Tixover House care homeneeds to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Tixover House care homeprovides accommodation for people requiring personal and nursing care.


Notes to editors 

CQC will publish further details of the inspectors’ findings in a review of compliance on its website at a later date.

CQC has issued the warning notice to Barchester Healthcare Homes, Chelsea Harbour, London, owner of Tixover House care home, Tixover Grange, Tixover, Stamford, Rutland, requiring that action is taken to meet:

  • Regulation 9, care and welfare of service users, Regulation 10, assessing and monitoring the quality of service provision, and, Regulation 11, safeguarding service users from abuse, Health and Social Care Act (Regulated Activities) Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

The deadline for improvement is 10 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.