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CQC warns the Royal Masonic Benevolent Institution that it is failing to protect the safety and welfare of people

8 February 2013
Lord Harris Court
The Royal Masonic Benevolent Institution
  • Media,
  • Care homes with nursing

8 February 2013

The Care Quality Commission (CQC) has issued a formal warning to the Royal Masonic Benevolent Institution that it must make urgent improvements at a nursing home in Sindlesham, Wokingham, Berkshire.

A warning notice has been issued following an unannounced inspection of Lord Harris Court, in Mole Road, in December.

CQC found that staff were not being appropriately supported to perform their roles safely and to an appropriate standard. Not all staff had been trained in line with current legislation or the policies of the home, and an adequate system of professional supervision or appraisal was not in place.

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“Providers need to make sure that they provide their staff with the training and professional supervision they need in order to be able to meet the needs of the people they support. Where this is not happening, urgent improvements are needed.

“Our inspectors will check shortly to find out if the home has complied with the warning notice. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that the Royal Masonic Benevolent Institution is in breach of:

  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting staff

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.