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CQC warns Rosewood Care Services Limited that it is failing to protect the safety and welfare of people

17 February 2012
Brooklands Nursing Home
Rosewood Care Services Limited
  • Media,
  • Care homes with nursing

17 February 2012

Regulator demands immediate improvement at a nursing home in Liverpool.

The Care Quality Commission has issued a formal warning to Rosewood Care Services Limited that it must make urgent improvements to standards of care or face further action.  

The warning follows an unannounced visit by inspectors to Brooklands Nursing Home, 44 Albany Road, Old Swan, Liverpool on the 21 December 2011 in response to concerns raised regarding the administration of medicines. 

CQC found that registered provider, Rosewood Care Services, was failing to meet national standards covering the management of medication.

Inspectors reviewed a sample of medication administration records and individual care plans, and also spoke with staff working at the home.

Inspectors observed that arrangements had not been put in place to ensure that people living in the home were fully protected from the risks associated with the unsafe use and management of medicines.

Discrepancies were found between medication administration records and the handwritten recording sheets used by staff when giving people their medication.

Inspectors found that the administration of medicines was poorly managed, and it was not always clear that people were receiving their medication as prescribed.

An up to date list of medications currently required by people living in the home had not been maintained and an effective internal audit system to assess medication handling had not been put on place.

Debbie Westhead, Interim Regional Director of CQC in the North West region said:

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Rosewood Care Services needs to address this issue as a matter of urgency or face serious consequences.

“Our inspectors will return to Brooklands Nursing Home in the near future and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC Regional Communications Team, David Fryer 07901 514 220 or Kirstin Hannaford 0191 233 3629.

The CQC press office can be contacted on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

CQC has issued a warning notice to Rosewood Care Services Limited requiring action to meet:  

  • Regulation 13 Health and Social Care Act (Regulated Activities) Regulations 2010, Management of medicines.

A deadline of 13 February 2012 has been given for improvement. If this deadline is not met, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.