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CQC warns Roseneath Care Home it needs to do more to protect the safety and welfare of people

29 June 2012
Roseneath Care Home
Linkline Care Limited
  • Media,
  • Care homes without nursing

29 June 2012

Regulator demands improvement by West Midlands care home.

The Care Quality Commission has issued a formal warning to Linkline Care Limited saying they must make improvements to standards of care at Roseneath Care Home or face further action.    

The warning follows an unannounced visit by inspectors to the care home in Hamstead Road, Handsworth, Birmingham, on 25 May, as part of a responsive review.

Following the visit, inspectors found the owner of Roseneath Care Home, needed to make improvements in relation to the management of medicines.

  • Serious medication errors were not being recorded and no suitable arrangements were in place to contact a healthcare professional should an emergency occur.
  • Some residents had not completed their prescribed course of antibiotics, meaning they were not being protected against the risks of unsafe treatment.
  • Appropriate arrangements to ensure resident’s medicines were available were not in place. Some medicines were not available on the inspection day.

Andrea Gordon, Deputy Director of Operations (central region) for CQC, said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Roseneath Care Home to address this issue or face further consequences. 

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service." 

Roseneath Care Home provides accommodation for up to 30 people who require nursing or personal care.    


For further information please contact Helen Gildersleeve, regional communications officer, on 0191 233 3379 or the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.  

Notes to editors

Details of the inspectors’ findings will be published on CQC’s website.

CQC has issued the warning notice to Roseneath Care Home, 163 Hamstead Road, Handsworth, Birmingham B20 2RL, requiring that action is taken to meet:    

  • Regulation 13, management of medicines, outcome 9, Health and Social Care Act (Regulated Activities), Regulations 2010. 

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.     

The deadline for improvement is 10 July 2012. If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.