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CQC warns Roseberry Care Centres UK Limited that they must make improvements
When the Care Quality Commission visited Harriets unannounced on 28 August 2014, we found that the service was failing to meet the national standards that people should be able to expect.
As a result, CQC has issued a formal warning to Roseberry Care Centres UK Limited telling them that they must improve in the following areas by 22 October 2014
- Regulation 9, (Outcome 4): Care and welfare of people who use services The service was failing to ensure people were protected against the risks of receiving inappropriate or unsafe care or treatment.
- Regulation 10, (Outcome 16): Assessing and monitoring the quality of service provision The service was not protecting people against the risks of unsafe care and treatment by not effectively assessing and monitoring the quality of service provided.
- Regulation 12, (Outcome 8): Cleanliness and infection control The service was failing to ensure people were protected from the identifiable risks of acquiring a health care associated infection.
- Regulation 13, (Outcome 9): Management of medicines The service was failing to protect people against the risks associated with poor medicines management.
CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in August 2014, read the full report here.
If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.