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CQC warns Robert Malcolm Johnson that he must make improvements

9 May 2014
  • Care homes with nursing

When the Care Quality Commission visited The Pines Nursing Home unannounced on 7 March 2014 we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued formal warnings to Robert Malcolm Johnson telling them that they must improve in the following areas by 9 May 2014.

  • Regulation 20 (outcome 21): Records

The service was failing to ensure that appropriate records were kept.

  • Regulation 21 (outcome 12): Requirements relating to workers

The service was not operating effective recruitment procedures to ensure people employed were suitable to perform their role.

  • Regulation 22 (outcome 13): Staffing

The service was not taking appropriate steps to ensure that there were sufficient numbers of suitably qualified staff on duty at all times to meet people’s needs.

CQC inspectors will return unannounced in due course to check whether the required improvements have been made. For more details of the findings from the inspection in March 2014 read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.