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CQC warns residential home in Leicester it needs to do more to protect the safety and welfare of people

23 November 2012
  • Media,
  • Rehabilitation (from illness or injury)

23 November 2012

Regulator demands improvement by home owner.

The Care Quality Commission has issued a formal warning to the owner of Ashton Lodge Residential Home saying they must make improvements to standards of care or face further action.

The warning follows an unannounced visit by inspectors to the home in Daneshill Road, Leicester, on 10 October.

During the visit inspectors found the owners of the home needed to make improvements in relation to cleanliness and infection control and assessing and monitoring the quality of service provision.

  • Systems in place to assess the standards of cleanliness in the home were ineffective.
  • One bathroom had mould on the ceiling and some bathroom floors, sinks and baths had a build up of soap scum on them. Faeces was found on a commode and some bathrooms smelled unpleasant.
  • A strong odour of urine was detected in two communal areas of the home and most areas of the home were dusty and windows were dirty.
  • Following an inspection by CQC, in May, the provider was required to supply an action plan detailing improvements it intended to make to how it assessed and monitored its service. When inspectors returned to the home improvements had not been made.
  • CQC could see no evidence that there was an effective system in place for assessing and monitoring the quality of the service being provided.

Andrea Gordon, Deputy Director of Operations (regions), said: "The law says these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear message that the owner of Ashton Lodge Residential Home needs to address this issue or face further consequences.

“Our inspectors will return in the near future and if we find that the required progress is not made we won’t hesitate to use our legal powers to protect the people who use this service."

Ashton Lodge Residential Home provides residential care for service people with mental health problems, physical disabilities, dementia and the elderly.


Notes to editors

CQC has issued the warning notice to the owner of Ashton Lodge Residential Home, Daneshill Road, Leicester, requiring that action is taken to meet:

  • Regulation 12, cleanliness and infection control, and Regulation 10, assessing and monitoring the quality of service provision, Health and Social Care Act (Regulated Activities) Regulations 2010.

Inspectors will carry out a further unannounced visit to assess whether the necessary improvements have been made.

If improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.