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CQC warns the Registered Manager of Rochell House that she must make improvements

17 July 2014
  • Media,
  • Care homes with nursing

When the Care Quality Commission carried out an unannounced inspection at Rochell House on 9 May 2014, 14 May 2014 and 16 May 2014, we found that the service was failing to meet the national standards that people should be able to expect.

As a result, CQC has issued a formal warning to the Registered Manager telling her that she must improve in the following area by 31 July 2014:

  • Regulation 20, (Outcome 21): Records.

The Registered Manager was failing to ensure that people were protected against the risks of inappropriate or unsafe care and treatment because accurate and appropriate records were not always maintained.

CQC inspectors will return in due course to check whether the required improvements have been made. For more details of the findings from the inspection in May 2014, read the full report here.

If the required improvements are not made within the set timescale, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions, or prosecute the provider for failing to meet national standards.