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CQC warns The Regard Partnership Ltd that it is failing to protect the safety and welfare of people

5 December 2012
The Regard Partnership Limited - Kneller Road
The Regard Partnership Limited
  • Media,
  • Care homes without nursing

5 December 2012

Urgent improvements required at 191 Kneller Road, Whitton.

The Care Quality Commission (CQC) has issued a formal warning to The Regard Partnership Ltd that it must make urgent improvements at a care home in Whitton, Middlesex.

Two warning notices have been issued following an unannounced inspection of 191 Kneller Road, Whitton, in October.

Inspectors found that:

  • Protection for people in the event of a fire was inadequate. Some fire doors were unsuitable to fully protect people, and there was no recognised fire assembly area in, or immediate safe exit route from, the garden.
  • Accurate records were not always kept. This placed people at risk of harm. Care plans were not always up to date, and did not contain enough information about the care people were receiving. Other records (on staff and safety checks) were not adequately maintained.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“It is vital that providers pay close attention to fire safety, as this can be a matter of life and death.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that The Regard Partnership Ltd is in breach of:

  • Regulation 15(1)(c)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 10) Safety and suitability of premises.
  • Regulation 20(1)(a)(b)(i)(ii)(2)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.  Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.