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CQC warns Regal Care Homes Limited that it is failing to protect the safety and welfare of people

30 November 2011
The Park Beck
Regal Care Homes Ltd
  • Media,
  • Care homes without nursing

30 November 2011

The Care Quality Commission (CQC) has issued a formal warning to Regal Care Homes Limited that it must make urgent improvements to standards of care provided at a care home in St Leonards-on-Sea.

Three warning notices have been issued following an unannounced inspection visit to The Park Beck in September.

Inspectors found that steps had not been taken through care planning to make sure that people living in the home were receiving safe and appropriate personalised care, treatment and support.

Inspectors also found that appropriate standards of cleanliness and hygiene had not been maintained, and that arrangements for medicines management did not ensure that people living at the home were protected against risk of harm.

Ian Biggs, Deputy Director of CQC in the South, said: "The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“We need to ensure that people living at The Park Beck are not at any immediate risk of harm, and we are working with the provider to ensure the safety of all residents. If there was evidence that people were at immediate risk, we would take immediate action.

“This warning sends a clear and public message that Regal Care Homes Limited needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to The Park Beck in the near future and if we find that the home is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there."


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Regal Care Homes Limited is in breach of:

CQC has issued Warning Notices which require the provider to take action to meet the regulatory requirements by 28 November 2011. If this is not achieved CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

  • Regulation 9(1) (a) (b) (i) (ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people
  • Regulation 12(1)(a)(b)(c) (2)(a)(c)(i)(ii) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 8) Cleanliness and infection control
  • Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 9) Management of medicines

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.