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CQC warns Raynsford Limited that it is failing to protect the safety and welfare of people

9 January 2013
Manchester Court
Raynsford Limited
  • Media,
  • Care homes without nursing

9 January 2013

Regulator demands further improvement at Manchester Court.

The Care Quality Commission has issued a warning to Raynsford Limited that it is facing enforcement action unless it makes urgent improvements to standards of care.    

The warning notices follow an unannounced visit to Manchester Court in Cheltenham in November to follow up information of concern and to check that improvements required by a previous inspection had been made. Manchester Court is registered to provide care to upto 20 people.

On the most recent inspection, inspectors found that the care home was in breach of national regulations covering the maintenance of premises and equipment, and the need to monitor the quality of the service.

  • There was inadequate maintenance of the premises, with the decoration of the home very old, worn and damaged in places. Some of the carpets in the communal areas and in people’s bedrooms were worn and heavily stained.
  • Some equipment was not properly maintained. Inspectors found  equipment which was damaged, heavily stained and not suitable for its purpose.
  • An effective system to regularly assess and monitor the quality of the service provided was not in place. Issues were not identified with the environment, incident and accidents were not analysed, and appropriate action had not been taken to help reduce risks to people who used the service.

Ian Biggs, deputy director of CQC in the South said:

"The law says that these are the standards that everyone should be able to expect.   Providers have a duty to ensure they are compliant and this cannot be allowed to continue.

“This warning sends a clear and public message that Raynsford Limited needs to address these issues as a matter of urgency or face serious consequences.

“We note that the provider has said that it will take action.  Our inspector will keep Manchester Court under review, working closely with Gloucestershire County Council to ensure that people are not at undue risk of harm.

“We will return in the near future and if we find that this care home is not making the required progress we won’t hesitate to use our legal powers to protect the people who use the service."


For further information please contact the CQC press office on 0207 448 9401 or out of hours on 07917 232 143.

Notes to editors

The warning notices find that Raynsford Limited is in breach of:

  • Regulation 15, Health and Social Care Act 2008 (Regulated Activities) Regulations 2010, (outcome 10) Safety and Suitability of Premises
  • Regulation 16, Health and Social Care Act 2008 (Regulated Activities) Regulations 2008, (outcome 11) Safety, Availability and Suitability of Equipment.
  • Regulation 10, Health and Social Care Act (Regulated Activities) Regulations 2010 (outcome 16) Assessing and monitoring the quality of the service provision.

If the required improvements are not made within 60 days for Regulations 10 & 16 and 90 days for Regulation 15, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.   Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.