You are here

CQC warns Rapkyns Nursing Home that it is failing to protect the safety and welfare of people

24 January 2013
Rapkyns Nursing Home
Dr Shafik Hussien Sachedina
  • Media,
  • Care homes with nursing

24 January 2012

The Care Quality Commission (CQC) has issued three formal warnings to Rapkyns Nursing Home to make urgent improvements.

Three warning notices have been issued following an unannounced inspection of the home, in Guildford Road, Broadbridge Heath, in November.

Among CQC’s findings:

  • Suitable arrangements were not in place to act in accordance with the wishes of people in the home (or their representatives) with regard to consent to care and treatment. This included assessments of mental capacity, including ‘best interest’ discussions and Do Not Attempt Rescusitation (DNAR) decisions. The home was failing to comply with the Mental Capacity Act 2005 and associated Mental Capacity Code 2008. People in the home were being placed at risk of receiving treatment they did not agree to or want.
  • While a policy on professional supervision for staff was in place this was not being followed, and some staff had not received any supervision since starting work. Staff had not been trained to support the specific complex needs of people living at the home, and some showed a lack of understanding with regard to mental capacity.
  • Quality monitoring systems in the home were not always picking up problems, which placed people at risk of harm. Risks to people were not always adequately managed, and incidents were not being analysed to prevent potential recurrence.

More details of CQC’s findings can be found on

Ian Biggs, Deputy Director of CQC in the South, said:

“We check the national standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Rapkyns Nursing Home is in breach of:

  • Regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 16) Assessing and monitoring the quality of service provision
  • Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 2) Consent to care and treatment
  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14)Supporting staff If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.