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CQC warns Rainbow Homes London Limited that it is failing to protect the safety and welfare of people

26 September 2012
Rainbow Homes London Limited
Rainbow Homes London Limited
  • Media,
  • Care homes without nursing

26 September 2012

Urgent improvements required at care home in Golders Green, north London.

The Care Quality Commission (CQC) has issued a formal warning to Rainbow Homes London Limited that they must make urgent improvements at a care home in Golders Green, North London.

Three warning notices have been issued following an inspection of Rainbow Homes London Limited, in Hoop Lane, in August. Two previous warning notices were issued to the home following a visit in May. One of those notices has since been complied with.

At the August visit, inspectors found that:

  • People living in the home were not being adequately protected from the risk of receiving inappropriate care. Care plans were not being updated regularly enough to ensure that changing needs were met. Identified needs for greater activities and community involvement for some people in the home had not been actioned.
  • The dinner menu on display in the home showed that people were not always being offered a choice of nutritious food. Weekly menus covering May to August showed that the evening meal was cake or biscuit based on two or three occasions each week. Sandwiches which were three days old had been left for people to take independently from a fridge. This was the only snack freely available. People were not being supported to eat a healthy diet.
  • Accurate records were not being kept regarding the care delivered to some people in the home. Daily log forms were sometimes contradicted by incident report forms and verbal evidence provided by staff at the home. Records were sometimes incomplete or inaccurate, which placed people at risk of harm.

Matthew Trainer, Deputy Director of CQC in London, said:

“We check the standards of quality and safety in care that the law says everyone should be able to expect. These standards exist to protect people who cannot always speak up for themselves from being put at risk of harm. Providers have a duty to be compliant.

“It is extremely disappointing that the issues we identified at this home at earlier inspection visits have not been resolved. Care plans must support individual care needs, people must be offered a choice of foods which support their nutritional needs, and care records must accurately reflect what has taken place. The issues at this home are very serious and require immediate attention.

“Our inspectors will return in the near future to carry out another inspection. If we find that the home is still failing to meet the essential standards we will consider further use of our legal powers.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notice finds that Rainbow Homes London Limited is in breach of:

  • Regulation 9 (1)(b)(i) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 4) Care and welfare of people.
  • Regulation 14 (1)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 5) Meeting nutritional needs.
  • Regulation 20 (1)(a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records.

If the required improvements are not made by 26 September 2012, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.