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CQC warns Rainbow Homes (London) Limited that it is failing to protect the safety and welfare of people

11 July 2012
Rainbow Homes London Limited
Rainbow Homes London Limited
  • Media,
  • Care homes without nursing

11 July 2012

Urgent improvements required at Rainbow Homes London Limited, Barnet.

The Care Quality Commission (CQC) has issued a formal warning to Rainbow Homes (London) Limited that it must make urgent improvements at a care home in Barnet, north London.

Two warning notices have been issued following an unannounced inspection of Rainbow Homes London Limited in May.

Care plans were not easily accessible to be used or updated, and this created a serious risk that people would receive inappropriate care. At the first inspection, plans for people living in the home could not be located, and electronic versions said to be stored on computer could also not be found. At the second inspection, inspectors were told that the information had been locked in the office. Staff rotas were also inaccessible and, once accessed, inaccurate.

Inspectors also found that staff training records were inaccurate. Records showed that staff had received training in specific areas when they told inspectors that they hadn’t. This placed people at risk of receiving unsafe or inappropriate care.

Matthew Trainer, Deputy Director of CQC in London, said:

“The standards of quality and safety in care that CQC checks are those that the law says everyone should expect. These standards exist to protect vulnerable people – who cannot always speak up for themselves – from being put at risk of harm.

“It is very worrying that care plans were not easily available, and even more so that inaccuracies were found. These findings show there was a serious risk that people living at the home could receive unsafe or inappropriate care.

“Our inspectors will return in the near future to carry out another unannounced inspection. If we find that the home is not making the required progress we won’t hesitate to use our legal powers further to protect the people who live there.”


For further information please contact the CQC press office on 0207 448 9239 or out of hours on 07917 232143.

Notes to editors

The warning notices find that Rainbow Homes (London) Limited is in breach of:

  • Regulation 20 (1) (a) (b)(i)(ii) and (2) (a) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 21) Records
  • Regulation 23 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010 (Outcome 14) Supporting workers

CQC has issued warning notices requiring the provider to take action to meet the regulatory requirements by 18 July (Outcome 21) and 31July 2012 (Outcome 14). CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service. CQC can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards. Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.